Touch Energy Online APP Privacy Policy
Release date: February 1, 2021
Effective date: February 1, 2021
Prompt clause
Touch Energy Online is an energy management cloud platform and APP developed by Henan Compere Smart Technology Co., Ltd. It integrates the calculation of basic electricity fee, power adjustment electricity fee and multi rate electricity fee, carbon emission monitoring, prepaid management, and energy consumption data monitoring and analysis.
Henan Compere Smart Technology Co., Ltd.(hereinafter referred to as "we") attaches great importance to the protection of users' privacy and personal information.
When you use our services, we may use and collect your relevant information. This Privacy Policy explains to you how we collect, use, store and protect your personal information, how to protect your privacy and security, and how you realize the right to manage your personal information, including but not limited to: Web sites, mobile app, and services provided to you.
[Special]Please read and fully understand this privacy policy before using our service. If you use or continue our service, it means that you fully understand all contents of this Privacy Policy and agree that we will handle your relevant information in accordance with this privacy policy.If you do not agree with this privacy policy or any part of it, please contact us for a satisfactory reply before you choose to agree.
Please note that this policy does not apply to other third party products / services (other third parties, including your trading partner, any third party website and third party service provider, etc.), accessed by you through our products / services, and refer to the privacy policy or similar statement of such third party.
This privacy policy will help you understand the following:
1、How do we collect and use your personal information
2、How do we use cookies and similar technologies
3、How do we share, transfer and publicly disclose your personal information
4、How do we protect and preserve your personal information
5、How do we store your personal information
6、How do you manage your personal information
7、How do we protect and process children's personal information
8、Cross border transmission of your personal information
9、Disclaimer
10、How to change this policy
11、How to contact us
Privacy policy text
1、How do we collect and use your personal information
When you use our services, you need to authorize or choose to authorize us to collect and use your personal information in scenarios including:
1. In order to provide you with the basic functions of services, you need to authorize us to collect and use the necessary information. If you refuse to provide the necessary information, you will not be able to use our services normally;
2. In order to ensure that the application is closed or in background running state can normally receive the broadcast information pushed by the client, the application must use (self-start) ability, there will be a certain frequency through the system to send broadcast to wake up the application self-start or associated start behavior, which is necessary to achieve the function and service.
3. When you open the content push message of the app, after obtaining your explicit consent, it will jump to the app to open the relevant content. Without your consent, there will be no associated start.
4. When you open the file downloaded from the app, it will be associated with the launch of the third-party app.
5. In order to provide you with the expanded functions of the service, you can choose to authorize us to collect and use the information. If you refuse to provide the above information, you will not be able to normally use the relevant additional functions or participate in specific activities, and will not be able to achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our service.
(1) When you use the service, you need to be authorized to collect and use your personal information: we will follow the principle of "reasonable, relevant and necessary", and will only collect and use your personal information for the following purposes described in this privacy policy.
1.Login / registration function
In order to comply with the requirements of our laws and regulations, and to provide you convenient services, when you log in / register with our platform, when you register as our user, you need to provide at least your mobile phone number to create an account. You should ensure that the mobile phone number provided by opening this service is owned and valid by yourself, and authorize us to verify the authenticity and validity of the mobile phone number provided by you through a third party channel.
2.Security function
In order to enhance the security of your account, transaction and system operation, we will obtain your device information, including the device attributes, connection and status information, such asdevice model, unique device identifier (such as IMEI / androidID / IDFA / openudid / guid, SIM card IMSI information, etc.) and device information, with your authorization, after meeting the relevant requirements of laws and regulations and our agreement rules MAC address, software list, etc. Basic service function When you use our services, you need to provide your device information or software information, IP address, version and device identification number (IDFA / IMEI) of your mobile device, as well as configuration information used to access our services through web browser and mobile device. These are the basic information we must collect for providing services. If you refuse to provide the above information, you can't use some of our services properly.
(2) You can choose the scenario where we are authorized to collect and use personal information
To enhance your user experience, we may collect and use your personal information based on the relevant permissions of your authorized mobile device operating system. If you do not provide these personal information, it will not affect the basic features of your use of our platform. The relevant permissions and corresponding functions after opening are as follows:
1. Camera permission: after it is turned on, you can scan the device's QR code, take photos and upload information such as device defects;
2. Memory card permission / file storage function: after being turned on, it is used to save your login information and search records. It can avoid the problem of re login, quickly and automatically log in to the account, and view the search history;
3. Notification authority: after opening, it will obtain your application account list and provide you with message notification service, including equipment alarm information, patrol plan information and work order information;
2、 How do we use cookies and similar technologies
To ensure the normal operation of the website, we will store a small data file called cookie on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store your access preference data.
We will not use cookies for any purpose other than those described in this policy. You can manage or delete cookies based on your preferences. You can clear all cookies saved on your computer, and most web browsers have the function of blocking cookies. But if you do, you need to change the user settings yourself every time you visit our website.
3、How do we share, transfer and publicly disclose your personal information
(1) Share
We will not share your user information with any other companies, organizations or individuals, except for the following situations:
1. Sharing with explicit consent: after obtaining your explicit consent, we will share your user information with other parties.
2. We may share your user information according to laws and regulations or the mandatory requirements of government departments.
3. Share with our affiliated companies: your user information may be shared with our affiliated companies. We will only share the necessary user information and are bound by the purposes stated in this privacy policy. If the affiliated company wants to change the purpose of user information processing, it will seek your authorization again.
4. Share with authorized partners: for the purposes stated in this policy only, some of our services will be provided by authorized partners. We may share some of your user information with our partners to provide better customer service and user experience. We will only share your user information for legitimate, legitimate, necessary, specific and specific purposes, and only share the user information necessary to provide services. In order to better operate and improve technology and services, you agree that we and our authorized partners can use the information collected for other services and purposes on the premise of complying with relevant laws and regulations.
We will adjust the cooperation information of the third party company / application from time to time according to the specific situation of the cooperation. If we increase the cooperation information of the third party company or application with which we share personal information, we will inform you in time and ask for your authorization consent. The relevant situation and the required authorization are as follows:
(1)SDK Name: JiGuang Push SDK
Third party subject: Shenzhen Hexun Huagu Information Technology Co., Ltd
SDK Purpose: To provide information push services for APP users
The types of personal information collected by SDK: device parameters and system information (device type, device model, system version, and related hardware information): used to identify the user's device type, device model, system version, etc., to ensure accurate message distribution;
Device identifiers (IMEI, IDFA, Android ID, GID, MAC, OAID, VAID, AAID, IMSI, MEID, UAID, SN, ICCID, SIM information): used to identify unique users, ensure accurate delivery of push notifications and accurate statistics of push information;
Network information (IP address, WiFi information, base station information, DNS address, DHCP address, SSID, BSSID) and location information (latitude and longitude): used to optimize the network connection requests between SDK and Aurora server, ensure service stability and continuity, and achieve regional push function;
Application list information (application crash information, notification switch status, APP application list and active status, APP application page information, APP function event related information): When a device has multiple APP push links active at the same time, we use merging link technology to randomly merge them into one link, in order to save electricity and data for users.
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://www.jiguang.cn/push
Privacy Policy Link: https://www.jiguang.cn/license/privacy
(2)SDK Name: Xiaomi Push
Third party subject: Xiaomi Technology Co., Ltd
SDK Purpose: To improve service stability, facilitate system channels on MIUI, and provide timely, efficient, and stable message push services
Types of personal information collected by SDK: Information related to the use of your application: device identifiers (such as Android ID, OAID, GAID), device information, including unique identifiers within the application (such as VAID number, OAID number, AAID number, Instance ID), basic application information such as application list, application ID information, SDK version, system update settings, application settings (region, language, time zone, font), time when the application enters/exits the frontend, and application status records (such as download, installation, update, deletion)
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://dev.mi.com/console/appservice/push.html
Privacy Policy: https://dev.mi.com/console/doc/detail?pId=1822
(3)SDK Name: OPPO Push
Third party subject: Guangdong Huantai Technology Co., Ltd.
Usage scenario: Used when pushing messages on OPPO mobile terminals
SDK Purpose: To improve service stability, facilitate system channels on ColorOS, and provide timely, efficient, and stable message push services
Types of personal information collected by SDK: device identifiers (such as IMEI ICCID、IMSI、Android ID、GAID)、 Application information (such as application package name, version number, and running status), network information (such as IP or domain connection results, current network type)
Data processing method: a secure processing method for encrypted transmission and processing
Official website link: https://open.oppomobile.com/new/introduction?page_name=oppopush
Privacy Policy: https://open.oppomobile.com/new/developmentDoc/info?id=10288
(4)SDK Name: Huawei HMS SDK
Third party subject: Huawei Software TECHNOLOGIES Co., Ltd.
Usage scenario: Used when pushing messages on Huawei mobile terminals
SDK Purpose: To improve service stability, facilitate system channels on HarmonyOS, and provide timely, efficient, and stable message push services
Types of Personal Information Collected by SDK: Types of Personal Information Collected: Application Basic Information, In app Device Identifier, Device Hardware Information, System Basic Information, and System Settings Information
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://developer.huawei.com/consumer/cn/
Privacy Policy: https://developer.huawei.com/consumer/cn/doc/development/HMSCore-Guides/sdk-data-security-0000001050042177
(5) SDK Name: Honor Push SDK
Third party entity: Honor Terminal Co., Ltd
SDK usage scenario: Used when pushing messages on Honor mobile terminals
Types of personal information collected by SDK: Application Anonymous Identifier (AAID), Application Token
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://developer.hihonor.com/cn/promoteService
Privacy Policy: https://www.hihonor.com/cn/privacy/privacy-policy/
(6)SDK Name: vivo Push
Usage scenario: Used when pushing messages on vivo mobile terminals
Third party entity: Guangdong Tianchen Network Technology Co., Ltd. and the company that will acquire and operate the vivo open platform in the future
SDK Purpose: To improve service stability, facilitate system channels on Funtouch OS and OriginOs, and provide timely, efficient, and stable message push services
Types of personal information collected by SDK: device identification information (such as IMEI EmmCID、UFSID、ANDROIDID、GUID、GAID、OPENID、VAID、OAID、RegID、 Encrypted Android ID, application software information using push services (such as application package name, version number, APPID, installation, uninstallation, factory reset, running status), device manufacturer, network type, country code, device type;
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://dev.vivo.com.cn/promote/pushNews
Privacy Policy: https://dev.vivo.com.cn/documentCenter/doc/652
(7) SDK name: Alipay SDK
Third party subject: Alipay (China) Network Technology Co., Ltd
SDK purpose: To facilitate your payment behavior when purchasing platform goods or services
Types of personal information collected by SDK: authorization information, device information (such as IMEI/IMSI, SIM card serial number/MAC address, android_i), network information, and geographic location information
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://opendocs.alipay.com/open/54/01g6qm
(8)SDK Name: WeChat Pay SDK
Third party subject: Tencent Technology Co., Ltd
SDK purpose: To facilitate your payment behavior when purchasing platform goods or services
Types of personal information collected by SDK: WeChat Pay authorization information, Mac address IMEI、Android_id、IMSI
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://pay.weixin.qq.com/index.php/public/apply_sign/protocol_v2
(9)SDK Name: Tencent Bugly
Third party subject: Tencent Technology Co., Ltd
SDK Purpose: To improve service stability and facilitate quick and accurate identification of issues in the event of service crashes
Types of personal information collected by SDK: Crash environment (Crash information and thread stack, ROM/RAM/SD card capacity, network/language status App information: package name, version, process name), device information, device manufacturer, device name, operating system version, operator code, App running status, crashes, lagging, network information, log information
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: http://bugly.qq.com/v2/contract
(10)SDK Name: Amap SDK
Third party subject: Autonavi Holdings Limited
SDK purpose: to facilitate the recording of current location information when creating patrols and work orders
The types of personal information collected by SDK include device identifiers (IMEI, MEID, IDFA, Android ID, MAC address, etc.) OAID、IMSI、OpenUDID、ICCID、 Hardware serial number and other device related information), application information (application crash information, notification switch status, application installation list and other application related information), device parameters and system information (device type, device model, operating system and hardware related information, operator information, external storage directory, Bluetooth information), device network environment information (IP address, WiFi information, SSID, BSSID, base station information and other network related information), sensor information (vector, geomagnetic, acceleration, gyroscope, direction, photosensitive, pressure, gravity, step counting, step detection), shear plate
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: https://lbs.amap.com/pages/privacy
(11)SDK Name: Alibaba Cloud One click Login SDK
Third party subject: Alibaba Cloud Computing
SDK purpose: to facilitate users to quickly log in with one click using their local phone number
Types of personal information collected by SDK: According to the requirements of network service operators, personal information fields need to be sent to China Mobile, China Unicom, or China Telecom for normal login of local numbers. Personal information fields include network information, Mac address, IMEI/IMSI, IP address, mobile phone number, mobile operating system, and hardware manufacturer
Data processing method: Through de identification, encrypted transmission, and other secure methods
Official website link: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=a2c4g.11186623.2.6.117a123eVzRrTd
(2) Assignment
We will not transfer your user information to any company, organization or individual, except for the following circumstances:
1. Transfer with explicit consent: after obtaining your explicit consent, we will transfer your user information to other parties;
2. In case of merger, acquisition or bankruptcy liquidation, if the transfer of user information is involved, we will require the new company or organization holding your user information to continue to be bound by this privacy policy, otherwise we will require the company or organization to seek your authorization again.
(3) Public disclosure
We will only publicly disclose your user information under the following circumstances:
1. With your explicit consent;
2. Law based disclosure: we may publicly disclose your user information when required by law, legal proceedings, litigation or government authorities.
4、 How do we protect and preserve your personal information
(1) We have used industry standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information. For example, we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
(2) In the use of data, we strictly abide by the principle of minimum authorization for the operators who are authorized to access data, so that they can only access the minimum personal information required by their authority, and only have the minimum data operation authority required to complete their duties. In addition, we set the approval process for important data operations, and separate the roles of security management personnel, data operators, and auditors. In data transmission, we use strong encryption to protect the transmitted data, and we also use strong encryption to protect the localized stored procedure of data.
(3) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period required to achieve the purposes set forth in the cost privacy policy unless it is necessary to extend the retention period or be permitted by law.
(4) The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged due to the reasons attributable to us, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
(5) After the unfortunate personal information security incident, we will timely inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can prevent and reduce the risk on your own, and the remedial measures for you in accordance with the requirements of laws and regulations. We will timely inform you of the relevant information of the event by mail, letter, telephone, push notice, etc. when it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will actively report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
5、 How do we store your personal information
We do our best to store your personal information in a reliable and secure way, and we only process it when necessary.
Unless otherwise stipulated by laws and regulations, we will only keep your information for the period necessary to achieve the purpose stated in this policy. For example, the "e-commerce law of the people's Republic of China" requires that the storage time of commodity and service information and transaction information shall not be less than three years from the date of completion of the transaction. At the same time, we will judge the aforementioned period according to the following criteria:
1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and deal with your possible inquiries or complaints;
2. Ensure the safety and quality of our services for you;
3. Whether you agree to a longer retention period;
4. Other special agreements on whether or not to be retained.
When you cancel the authorization, delete your personal information or cancel your account, we will delete your personal information according to the law, or anonymize it as permitted by the law. We do our best to store your personal information in a reliable and secure way, and we only process it when necessary.
6、 How do you manage your personal information
In accordance with relevant laws, regulations, standards and the common practices of other countries and regions, we guarantee that you can exercise the following rights to your personal information:
(1)Access and correct your personal information
You have the right to access and correct your personal information, except for exceptions stipulated by laws and regulations. You can visit and correct your personal information on the "I - related information" function page. You can't change your mobile phone number after you provide it to us. If you need to change it, please contact us through the contact information at the bottom of this privacy policy. We will respond to your request through customer service phone or email within 15 days.
(2)Delete your personal information or cancel your account
In the following cases, you can request us to delete your personal information:
1. If we collect and use personal information in violation of laws and regulations;
2. If we violate the agreement with the subject of personal information, collect and use personal information, violate the provisions of laws and regulations or the agreement with the subject of personal information, and publicly disclose personal information;
3. If you no longer use our products or services, or you cancel your account;
4. If we no longer provide products or services for you.
You can contact us at any time through the contact information announced at the bottom of this privacy policy to ask for the deletion of personal information or cancellation of your account. We will respond to your request by customer service telephone or email within 15 days.
(3)Change, withdraw the scope of your authorized consent and unsubscribe the commercial advertisement
You can contact us at any time through the contact information publicized at the bottom of this privacy policy. We will reply to your request to change the scope of authorization and unsubscribe from commercial advertisement through customer service telephone or email within 15 days. You may also choose to unsubscribe from the commercial according to our advertisement / promotion email / information.
(4) Under the following circumstances, we will not be able to respond to your request according to the requirements of laws and regulations:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health and major public interests;
3. Directly related to criminal investigation, prosecution, trial and execution of judgment, etc;
4. There is sufficient evidence to show that you have subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving trade secrets.
7、 How do we protect and process children's personal information
We attach great importance to the protection of children's personal information. Our products, websites and services are mainly for adults. Children should not create their own user accounts without the consent of their parents or guardians. Although local laws and customs define children differently, we regard anyone under 14 as a child.
In the case of collecting children's user information with the consent of parents or guardians, we will only store, use or publicly disclose this information when it is permitted by law, explicitly agreed by parents or guardians, or necessary for the protection of children. Otherwise, we will try to delete the relevant data as soon as possible.
In view of the limitations of existing technology and business model, it is difficult for us to actively identify children's personal information. If you find that we have collected children's personal information without knowing it or obtaining the consent of a verifiable guardian in advance, you can contact us in time. We will try to delete it in time after we find it. If we find the above situation ourselves, I will We will delete them in time, except for those we are required to keep by law.
8、 Cross border transmission of your personal information
At present, our personal information collected and generated in the people's Republic of China will be stored in the people's Republic of China without any cross-border transmission.
9、 Disclaimer
This privacy policy only applies to the data we collect and use. We choose a reputable third-party company or website as our partner to provide users with information and services. We may provide links (including but not limited to SDK or API) to the above partners. Once you click into the partner's website, our privacy terms will no longer take effect. We suggest that you check the privacy terms of the partner's website and confirm Understand the partner's regulations on the collection, use and processing of your personal information.
10、 How to change this policy
(1)This privacy policy is updated with the effective date at the top of the page.
(2)When applicable laws and policies change, or our product or service functions change significantly, our privacy policy may change.
11、 How to contact us
If you have any questions, comments or complaints about this Privacy Policy and your privacy options, please contact us.
Company name: Henan Compere Smart Technology Co., Ltd.
Address: Unit 1, Building 38, Liandong U Valley, No. 352 Lianhua Street, High tech Industrial Development Zone, Zhengzhou City, Henan Province (450066)
Customer service hotline: 400-0371-828